Refund policy

Last Updated: July 6, 2026

At HouseCheck, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging.
You must provide proof of purchase (such as your order confirmation or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, damaged, or altered after delivery.
Items that are not in their original condition or packaging.
Gift cards (if applicable).
Clearance or final sale items (if marked as such).
Personal care or hygiene products once opened (where applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the problem.
Clear photos of the product and its packaging.

If approved, we will provide a replacement, exchange, or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, HouseCheck will cover the return shipping costs.
If the return is for any other eligible reason, the customer is responsible for the return shipping costs unless otherwise agreed.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you require an exchange, please contact us and we will guide you through the process.