Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with HouseCheck. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times are as follows:

South Africa: 5–12 business days
International Orders: 7–20 business days

Please note that these delivery times are estimates and may vary depending on location, courier services, customs processing, weather conditions, and other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

HouseCheck is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.